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Digital Marketing &
Organizational design
when. 2021
Where. Italy
Client's need
A start-up operating in the FMCG tech sector, working both at B2B and B2C level, needs to define a digital marketing and servicing strategy and to design the enabling organizational and operating model needed to enable such a new way of working.
Key Activities
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User research to identify and understand clients' needs
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Personas building
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Brand Character and positioning definition
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Digital brand architecture defining the overall channels ecosystem (which channels, roles, goals and KPIs to track)
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Editorial guidelines (tone of voice), editorial planning guidelines
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Training to jr resources
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Website info-architecture & redesign (I.A. card sorting, navigation journeys design, wire framing guidance)
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