Experience Design

A customer experience, or CX, is the sum of all interactions a customer has with a company over time, through digital touchpoints like websites, apps or social media and physical touchpoints, like packaging or point-of-sale. The more cohesive and meaningful the CX, the more customers are willing to engage, form a relationship and remain loyal to a firm.

 

We have supported Italian and international brands in creating compelling experiences.

It fits for you if you need to:

  • Set up or review your digital brand presence, channel, ToV and content.  

  • Understand your clients behaviours

  • Collect insights on your customer and prospect through innovative methodologies

  • Design new channels entry plan

  • Modernize or automate the relationship with your clients 

Onde punteggiate

Business Design

Shaping together the future of your business model

Elegante sfondo astratto

Organizational Design

Disrupting silos and hierarchies through distributed organizational models

Design creativo

Training

We collaborate with universities and host 1 to few training classes for enterprises