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A customer experience, or CX, is the sum of all interactions a customer has with a company over time, through digital touchpoints like websites, apps or social media and physical touchpoints, like packaging or point-of-sale. The more cohesive and meaningful the CX, the more customers are willing to engage, form a relationship and remain loyal to a firm.
We have supported Italian and international brands in creating compelling experiences.
It fits for you if you need to:
Set up or review your digital brand presence, channel, ToV and content.
Understand your clients behaviours
Collect insights on your customer and prospect through innovative methodologies
Design new channels entry plan
Modernize or automate the relationship with your clients
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