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Experience Design
A customer experience, or CX, is the sum of all interactions a customer has with a company over time, through digital touchpoints like websites, apps or social media and physical touchpoints, like packaging or point-of-sale. The more cohesive and meaningful the CX, the more customers are willing to engage, form a relationship and remain loyal to a firm.
We have supported Italian and international brands in creating compelling experiences.
It fits for you if you need to:
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Set up or review your digital brand presence, channel, ToV and content.
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Understand your clients behaviours
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Collect insights on your customer and prospect through innovative methodologies
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Design new channels entry plan
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Modernize or automate the relationship with your clients
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