The common need of providing a memorable customer experience to the customers often brings organizational and operational complexities which companies need to face and overcome.
In this context we support companies from the optimization of their operating model to the design and set-up of their own digital competence center. To do so, we go through the analysis and definition of the following areas: Goals and Ambition, Offering, Processes, Culture and behavior, Organizational structure, Roles and Governance, Locations, Enabling technologies, Sourcing and Commercials, Performance and Financials.
It fits for you if you need to:
Improve the efficiency of your digital processes
Structure a digital cross-functional competence center locally or at scale
Build guidelines and gather best practices to serve the organization
Gain agility to prevent crises