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Experience Design

Building memorable experiences for customers and employees

A customer experience, or CX, is the sum of all interactions a customer has with a company—digital, physical, and everything in between. It’s your website, your app, your social media, your packaging, and your point-of-sale moments. The more cohesive and meaningful these touchpoints, the more likely your customers are to engage, form lasting relationships, and remain loyal to your brand.

At TAKOS, we know the power of a well-designed customer experience. Over the years, we’ve supported Italian and international brands in creating compelling, user-centric experiences that not only meet expectations but exceed them. From luxury brands to fast-moving startups, our approach remains the same: we place the customer at the heart of everything we do.

WHAT WE DO:

  • Map and analyze customer journeys to uncover opportunities.

  • Design seamless, multi-channel experiences that feel effortless.

  • Transform services into ecosystems, offering greater value at every interaction.

Experience isn’t just about transactions—it’s about relationships. Let’s co-design an experience your customers will never forget.

WHY CHOOSE US?
  • Human-Centered Expertise: We design with people at the core, ensuring every solution is impactful.

  • Proven Track Record: Hundreds of successful projects across industries and geographies.

  • Collaborative Innovation
    We work hand-in-hand with your team, combining our expertise to co-design solutions that are as distinctive as your brand.

stories of Experience DESIGN

PBS39 - Book Nook – Accelerating Transformation Through AI-Driven Innovation

Triennale Milano – Transforming Customer Relationships through CRM

Vinhood - Building a Marketing Powerhouse, One Brick at a Time

Amplifidor - Crafting a Customer Experience That Connects and Engages

Boundaryless - From design to implementation of the 3EO Masterclass for Global Change-Makers

ideas, thoughts and insight that inspire change

Experience design FRAMEWORKS YOU WILL USE WORKING WITH US

Do you want to know more about Experience design?

simply contact:

THE TAKOS!

or simply contact us:

THE TAKOS!

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